Terms & Conditions
Questacon - The National Science and Technology Centre (a Division of the Department of Industry, Science and Resources, Commonwealth of Australia) (referred to in these terms as "we", "us" or "our") owns and operates this Website (https://shop.questacon.edu.au/).
Use of this Website and any purchases made through it are governed by these terms of use, including the Conditions of Sale (Terms). These Terms include our Privacy Statement.
We reserve the right to update these Terms at any time without notice. Your continued use of the Website after any changes to these Terms will mean you accept those changes.
Information on this Website
Information on this Website is subject to change without notice.
Care has been taken to ensure that the products, and descriptions and images of them and their packaging, on this Website are accurate and up to date. We do not promise or represent that content on the Questacon Online Shop is accurate or free from errors or omissions and we reserve the right to make any necessary corrections.
In particular, we note that the colours shown on the Website may not exactly represent the colours of our products because the colours you see on the Website depend on the colour reproduction on your computer or mobile device.
Intellectual property
The materials displayed on this Website, including all images, text, graphics, names, logos and trademarks, are the property of Questacon, or its licensors, and are protected by copyright, trademark and other intellectual property laws. Questacon does not grant any licence or right in, or assign all or part of, its intellectual property rights in the content or applications incorporated into the Website or in the user interface of the Website.
Any such content may be displayed and printed solely for your personal and non-commercial use. You agree not to reproduce, retransmit, distribute, disseminate, sell, publish, broadcast or circulate any such material to any third party without the prior written consent of Questacon.
Outbound links
This Website may contain links to third-party websites and resources.
Links to external websites are provided for your convenience, but do not constitute an endorsement or a recommendation of any material on those websites or of any third-party products or services offered by, from or through those websites. Questacon makes no representations or warranties whatsoever for any aspect of those websites or their content.
Pricing and Taxes
All prices for products displayed on this Website are in Australian dollars (AUD) and are inclusive of Australian Goods and Services Tax ('GST'). Prices are subject to change without notice and we reserve the right to amend any pricing errors. Pricing in the Questacon Online Shop may differ from prices available in the Questacon physical shop.
Prices displayed online are exclusive of Delivery Charges (and any Additional Delivery Charges, where applicable).
For more information regarding Delivery Charges visit Shipping & Delivery.
Payment
We accept Visa and MasterCard. We do not accept payment by cheque nor do we currently offer payment platforms such as PayPal, Afterpay, Klarna or Zip Pay.
Questacon uses a contracted service provider (eway) to securely process your online credit card payments. We do not record or store your credit card details.
Information about eway payment security can be found at: https://www.eway.com.au/advanced-cybersecurity/
Security
Questacon does not warrant and cannot ensure the security of information during transit over the Internet. Accordingly, any information which you transmit to us is transmitted at your own risk.
You must take your own precautions to ensure that the process which you employ for accessing this Website does not expose you to risk of viruses, malicious computer code or other forms of interference which may damage your computer system and contains appropriate protection to prevent damage to your computer system caused by viruses, malicious computer code or other forms of interference.
Privacy
When you interact with the Questacon Online Shop, we may ask for your personal information. Without this information, we may be unable to provide you with the products and services you have requested. Your personal information is collected, used and stored in accordance with our Privacy Statement.
Returns and refunds
Questacon will assess returns and refunds in accordance with our Returns and Refunds Policy.
For more information visit Returns & Refunds.
Feedback, enquiries and reviews
Questacon welcomes constructive feedback and comments so that we can continue to improve our products and services to consumers. Please contact the Questacon Shop team if you have any concerns or enquiries:
Phone: +61 2 6270 2822
Email: shop@questacon.edu.au
Mail: Questacon Shop
PO Box 5322
Kingston ACT Australia 2604
If you are enquiring about an existing order, please include your order confirmation number to facilitate faster response times to you.
Please be advised that online reviews and comments posted by you about products for sale in the Questacon Online Shop are not confidential or proprietary, and Questacon is under no obligation to keep such information confidential. You grant Questacon an unrestricted, irrevocable, world-wide, royalty free right to use, communicate, reproduce, publish, display, distribute and exploit such comments in any manner Questacon chooses, including to improve our service and delivery.
Disclaimer of warranties
Questacon makes no representations or warranties about the accuracy, completeness, security or timeliness of the content, information or services provided by this Website and disclaims all warranties, either express or implied, statutory or otherwise, including but not limited to the implied warranties of merchantability, non-infringement of third parties’ rights, and fitness for a particular purpose.
Governing law and severability
These Terms are governed by and are to be construed in accordance with the laws of the Australian Capital Territory, Australia. By entering into a contract of sale, both parties accept the jurisdiction of the courts of the Australian Capital Territory in relation to any dispute between them.
If any provision of these Terms is found to be invalid or unenforceable by a court of law, such invalidity or unenforceability will not affect the remainder of the Terms which will continue in full force and effect.
General Conditions for Sale
The following Conditions of Sale shall apply to any product sold on this Website:
- An Order submitted by you is an offer by you to purchase a particular product for the price (including Delivery Charges, Additional Delivery Charges (if applicable), transactions fees and taxes) specified on the Website at the you place your Order and shall be understood to be placed under these Conditions of Sale.
- Questacon reserves the right to accept or reject your offer for any reason, including, without limitation, an error in the product description or the price posted on the Website, the availability of the product, or an error in your Order.
- The products available on this Website for sale under these Conditions of Sale are only available for sale to individuals who can make legally binding contracts. By placing your order you represent to Questacon that you are able to make a legally binding contract. If you are under the age of eighteen (18), please ensure you have the permission of a parent or guardian before proceeding to checkout.
- Your contract with Questacon only comes into existence when Questacon sends you an email containing confirmation of receipt of your Order, an acceptance of your Order, confirmation of receipt of your payment and details of likely delivery.
- If you place an Order for someone else to receive the product(s), you must obtain their consent before providing the Questacon with their personal information and, by placing an Order, you confirm to us that you have done this.
- Please ensure that you enter all information carefully (including the quantities ordered and shipping address) before placing an Order, as we cannot modify or cancel an Order once the Order has been processed. Please contact us immediately if you need to modify an Order and we will endeavour to help you.
- Except to the extent otherwise required by law, Questacon will not be liable to you, or any other person, for any loss, damage, cost or expense suffered as a direct or indirect result of your Order information being incomplete or inaccurate or as a result of being unable to change or cancel your Order once it has been accepted by Questacon.
- Where you order more than one product in one Order, all products will be dispatched together where practicable. However, in some cases products may be dispatched separately.
- Where a product becomes unavailable, but that item is ordered by You before Questacon has withdrawn that item from the Questacon Online Shop, You will be advised by email or telephone that Questacon cannot fulfil your order and the purchase price of the item in question will be refunded.
- If the Website states that there is a limit on the number of products that you can place an Order for, your Order cannot exceed that limit. Questacon may not accept an Order for commercial quantities of products (if you wish to order commercial quantities of products, please contact us).
- The internet can be an unstable, and sometimes insecure, marketplace. At times the facility to place Orders may not be available, your Order might not be received, your Order may be lost or misdirected, or your Order might be delayed. Questacon shall not be responsible for non-delivery or delay in delivery of any products due to causes beyond its control, including, but not limited to acts of God, acts of Government authorities, strikes, natural disasters, recognised pandemic or epidemic outbreaks, terrorist acts, external telecommunications failure, and/or failure of transport systems.
- To the extent permitted by the Australian Consumer Law, you assume all risks and liabilities for consequences arising from the use of the products whether singly or in combination with other goods and indemnify Questacon in respect of any such use.
- Nothing in these Conditions of Sale is intended to exclude, restrict or modify any statutory obligation of Questacon implied by the Sale of Goods Act 1923 and Australian Consumer Law (contained in Schedule 2 of the Competition and Consumer Act 2010).
Promotional Terms & Conditions
- All Promotional Offers are subject to the Conditions of Sale as well as these Promotional Terms & Conditions and any specific terms listed for each type of promotion below. In the event of any ambiguity or inconsistency, these Promotional Terms & Conditions prevail.
- Promotional offers are not valid in combination with any other discounts, coupons or offers, or applicable to prior purchases.
- Promotional Offers cannot be applied retroactively to previously placed Orders or to Orders that have been adjusted.
- Promotional products are available only while supplies last; we do not issue rain checks for products that run out of stock.
- Discount percentages do not apply to Delivery Charges or Additional Delivery Charges.
- Questacon reserves the right to extend or terminate a Promotional Offers at any time.
- Questacon reserves the right to change these Promotional Terms & Conditions without notice.
- Promotional Offers
Q Club
Q Club members receive 10% off the total purchase price of products (excluding Delivery Charges) on checkout in the Questacon Online Shop.
To receive the Q Club Member discount, members need to enter their discount code at the checkout.
The standard Q Club discount for the Questacon Online Shop is only available for current Q Club members. To activate your discount code, please contact the Questacon Shop team for assistance.
For information on how to become a Q Club member, please visit https://www.questacon.edu.au/visiting/q-club.
Staff discount
Staff members employed by Questacon and the Australian Space Agency receive a 15% discount off the total purchase price of products (excluding Delivery Charges) purchased from the Questacon Online Shop.
To receive the staff discount, staff need to enter their discount code at the checkout.
To activate your discount code, please contact the Questacon Shop team for assistance.
Questacon Mystery Boxes
Exact items contained in Mystery Boxes are not guaranteed.
If you purchase multiple Mystery Boxes, through one or more Orders, there is a chance that you will receive duplicate items of one or more products.
Mystery Boxes are final sale. We cannot provide refunds, returns or exchanges on these items, unless the item is faulty. If an item in a Mystery Box is faulty, we will replace the item, or refund you the purchase price if the product is out of stock and no longer available.
Sale products
This offer entitles you to a sale discount on products included within the “Deals” category on the Questacon Online Shop.
The sale promotional offer does not apply instore or to any other products or categories. Sales discounts are valid for a limited time only and are subject to availability of products.
All sale items are final sale. We cannot provide refunds, returns or exchanges on these items, unless the item is faulty. If a sale item is faulty, we will replace the item, or refund you the purchase price if the product is out of stock and no longer available.