Returns & Refunds
Questacon acknowledges First Nations peoples as the Traditional Custodians and first scientists, makers and innovators of this land and their continuing connection to Country. We pay our respect to the Elders past, present and emerging.
Aboriginal and Torres Strait Islander people are advised that the Questacon website may contain images of people who have passed away.
The Questacon Shop has made our Returns & Refunds process simple to follow, all we ask is that any product/s you return to us are in new and original condition. This means you have not used, damaged, washed or laundered any of the items, the tags are still attached and the packaging is intact.
1. Contact us with your order number to confirm your item is eligible for exchange
2. Post the item back to the Questacon Shop with a copy of your order confirmation enclosed inside the parcel
3. Include a reply paid satchel so we can easily return your exchanged goods to you
4. Allow up to 5 business days (not including shipping times) for us to process your exchange
1. Contact us with your order number to confirm your item is eligible for a refund
2. Post the item back to the Questacon Shop with a copy of your order confirmation enclosed inside the parcel
3. Allow up to 5 business days (not including shipping times) for us to process your refund
1. Contact us with your order number
2. Send us images of the damages item/s
3. We will advise on whether to send back or dispose of the damaged item/s
4. Allow up to 5 business days (not including shipping times) for us to process your refund or send out a replacement
For more information on Returns, Exchanges, Refunds and Damaged Goods, please see our Terms & Conditions.
To contact us regarding Returns & Refunds, please use the form below and include your order number.
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