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Terms and Conditions

  1. These terms and conditions apply to the purchase of general admission tickets for entry to Questacon – The National Science and Technology Centre, Parkes ACT (‘Questacon’). All tickets are sold through Ticketek, and you agree to be bound by these terms and conditions as well as Ticketek's terms and conditions. These terms and conditions apply to both the original purchaser and any subsequent ticket holders (‘you’).
  2. For future orders, these terms may be different, so we recommend you read these terms carefully each time you agree to them during the ordering process. We will not change any terms and conditions for an existing order that has been accepted by us; the terms and conditions which apply to the order are the terms and conditions that applied at the time you placed the order.
  3. Your first name and contact number will be collected and stored by Questacon. Your personal information may be used by Questacon for the purpose of sharing it with relevant state, territory and federal health bodies, such as the ACT Health and Commonwealth Department of Health if a state, territory or federal health body deems that contact tracing is required.
  4. Questacon may also use your personal information, such as your name and contact details to provide you with the opportunity to provide us with feedback on your experiences at Questacon. If you do not wish to receive such an opportunity, please contact Questacon by email info@questacon.edu.au and notify them that you do not wish to receive any further correspondence from Questacon.
  5. Each ticket can only be used once and is only valid for the session booked.
  6. Questacon will not refund a ticket because you have changed your mind about attending Questacon.
  7. You must not attend Questacon if you are unwell, including, for example, if you are displaying symptoms of COVID-19 such as shortness of breath, sore throat, cough or fever.
  8. Questacon may refund your ticket if you are unable to attend because you are unwell. Questacon may require a medical certificate or equivalent as evidence to support your claim for refund. Questacon will not refund the tickets of your family or friends who were attending Questacon with you.
  9. The ticket in non-transferable, and is not redeemable for cash.
  10. A child is classified as a person between the ages of 0 and 16.  An adult is classified as a person aged 17 years or older.
  11. Tickets may not be resold as part of a commercial package or at a premium, unless agreed in writing with Questacon.
  12. All prices quoted are in Australian dollars.
  13. It is the responsibility of the parent or guardian to make their own judgment as to the suitability of an exhibition for their child before making a booking.
  14. Questacon galleries and exhibits are subject to close or change without notice. Other than as required under Australian Consumer Law, no refund, time extension or other compensation will be provided for tickets booked under clause 4 above. All requests for refunds, time extensions or other compensation should be directed to info@questacon.edu.au.
  15. If Questacon is closed because of a policy or direction of the ACT or federal government, including any policy or direction relevant to the COVID-19 pandemic, Questacon will refund any ticket that is valid for the period of its closure.
  16. You acknowledge that no data transmission over the internet can be guaranteed as completely secure. Questacon has engaged IP Payments to provide a secure online payment system in an effort to protect transmitted data. Questacon does not warrant and cannot ensure the security of information during transit over the Internet. Accordingly, any information which you transmit to us is transmitted at your own risk.
  17. For all shop purchases Questacon uses a contracted service provider to securely process your online credit card payments. Questacon does not record or store your credit card details. Information about IP Payments payment security can be found at https://www.ippayments.com/security-and-compliance 
  18. Questacon reserves the right to refuse admission to you if you fail to comply with the terms and conditions of entry.
  19. You may be denied entry or removed from Questacon where Questacon has reasonable grounds to do so, including if you are intoxicated, behaving in a disorderly manner, using vulgar or abusive language or adversely affecting the experience of Questacon’s facilities and services by others.
  20. You may be denied entry or asked to leave Questacon if Questacon staff have reasonable grounds to suspect that you are unwell and your attendance at Questacon may be a risk to staff and other patrons. Questacon will refund the value of your ticket if you are denied entry or asked to leave the premises for the purpose of this clause 19.
  21. Tickets must be presented for inspection displaying a barcode on entry either through an electronic device or in printed hard copy. Entry may be refused if Questacon consider a ticket to be invalid or fraudulent, including because the ticket has been damaged or defaced in any way, or has not been purchased from Questacon or other authorised points of sale.
  22. 21. Those presenting a membership ticket must have a membership expiring in 2020 or later.
    Memberships that have expired prior to 2020 are not valid for the reduced entry price and may result in refusal of entry.
  23. Visitors to Questacon have a shared responsibility for their own safety and the safety of others.
     In accordance with the Work Health and Safety Act, visitors are to:
    1. Take responsible care of their own health and safety;
    2. Take reasonable care to ensure they do not adversely affect the safety of others; and
    3. Comply with all instructions given by Questacon staff so far as they are reasonably able to.
  24. Children under the age of 12 must be accompanied by an adult (17+) at all times.
  25. Questacon does not accept responsibility for the negligent, acts or omissions of visitors. Questacon’s liability to you is exclusively limited to loss and damage caused by a negligent act or omission by Questacon. 
  26. We accept all major credit cards including Visa and MasterCard. There is no surcharge for Visa or Mastercard transactions.
  27. The department has no direct control over the content of any linked websites, or the changes that may occur to the content on those websites. Links to external websites are provided in good faith, but it is the responsibility of the user to make their own decisions about the accuracy, currency, reliability and correctness of information contained in linked external websites. Links to external websites do not constitute an endorsement or a recommendation of any material on those websites or of any third party products or services offered by, from or through those websites. Users of links provided by this website are responsible for being aware of which organisation is hosting the website they visit.
  28. Food and drink is not permitted in the galleries, theatres or the Questacon Shop.
  29. Running, skates, skateboards and heely shoes are not permitted in the Centre or on the grounds. Shoes must be worn at all times except on exhibits as signposted or instructed by staff.
  30. Objects which may pose a danger to others (umbrellas, camera tripods, etc) must be left at the information counter. Locker hire services are available at the information counter and outside Gallery 6.
  31. All visitors to Questacon are fully responsible for the safe keeping and security of their own personal belongings and valuables whilst on our premises. Questacon’s liability to you is exclusively limited to loss and damage caused by a negligent, act or omission by Questacon.
  32. Questacon and grounds are a designated non-smoking area in accordance with Commonwealth Government Legislation.
  33. Surveillance cameras monitor and record Questacon premises and exhibits for the purposes of:
    1. Internal quality monitoring;
    2. The security and safety of staff; and
    3. Ensuring public safety.
  34. Questacon may give some or all of the information collected by its surveillance cameras to the Department of Industry, Science, Energy and Resources, ACT Emergency Services Agency, law enforcement bodies or other agencies or individuals for the above purposes.
  35. The information collected by surveillance cameras will not be used for any other purpose or disclosed to any other person or organisation unless such a use or disclosure is authorised by or under the Privacy Act 1988 or any other laws.

Promotional Terms and Conditions

Q Club member’s standard online Q Shop discount

This offer is subject to these Promotional Terms and Conditions and our Conditions of Use. In the event of any ambiguity or inconsistency, these Promotional Terms and Conditions prevail. This offer entitles Q Club members only to receive 10% off the total purchase price of products on checkout in the online Questacon shop. Q Club discount does not apply to delivery costs.

The standard Q Club discount for the online Questacon Shop is only available for current Q Club members. To receive the standard online Questacon Shop discount, members need to enter their membership number at checkout.

This offer is not valid in combination with any other discounts, coupons or offers, or applicable to prior purchases. Offer only applies while stocks last. We reserve the right to change these Promotional Terms and Conditions or our Conditions of Use without notice. Last modified on [18/07/2016].

Staff Discount Code

This offer is subject to these Promotional Terms and Conditions and our Conditions of Use. In the event of any ambiguity or inconsistency, these Promotional Terms and Conditions prevail.

This offer entitles you to a % discount off the total purchase price (excluding delivery costs) when you quote the relevant coupon code at the time of order. The discount coupon code is only valid for a single transaction per address, and may not be used in conjunction with any other discount, promotion, special offer or coupon.

This offer commences on 01/01/2020 at 12:00 PM and finishes on 30/06/2020 at 11:59 PM AEST. This offer is valid for purchases made via the Questacon Shop website only. This offer is not available in-store at the Questacon Shop. Offer only applies while supplies last. We reserve the right to change these Promotional Terms and Conditions or our Conditions of Use without notice. Last modified on [15/01/2020].

Space and Energy Week Discount

This offer is subject to these Promotional Terms and Conditions and our Conditions of Use. In the event of any ambiguity or inconsistency, these Promotional Terms and Conditions prevail.

This offer entitles you to a sale discount on items included within the “Space and Energy Week” category on the Questacon Shop website when you use the associated discount coupon code. The sale discount offer does not apply in store or to any other products or categories. This offer is valid for a limited time for purchases made via the Questacon Shop website only. This offer is not available in store at the Questacon Shop. Offer only applies while stocks last. We reserve the right to change these Promotional Terms and Conditions or our Conditions of Use without notice. Last modified on [25/09/2020].  

Sale Discount

This offer is subject to these Promotional Terms and Conditions and our Conditions of Use. In the event of any ambiguity or inconsistency, these Promotional Terms and Conditions prevail.

This offer entitles you to a sale discount on items included within the “Sale” category on the Questacon Shop website. The sale discount offer does not apply in store or to any other products or categories. This offer is valid for a limited time for purchases made via the Questacon Shop website only. This offer is not available in store at the Questacon Shop. Offer only applies while stocks last. We reserve the right to change these Promotional Terms and Conditions or our Conditions of Use without notice. Last modified on [25/09/2020].  


Applicable Law and Disputes

By using the Questacon Shop, you agree that the laws of the ACT, Australia, will govern these Conditions of Use and any dispute that might arise between you and Questacon.

If you have a concern or complaint about an order, please provide details to the Questacon Shop team.

Phone: +61 2 6270 2822
Fax: +61 2 6290 8970
Email: shop@questacon.edu.au

Mail: Questacon Shop

PO Box 5322 Kingston ACT Australia 2604


Disclaimer

All prices are in Australian Dollars. While we make every effort to publish the correct price, all prices are subject to change without notice.

While we take all reasonable care to ensure that the details and descriptions appearing in the Online Questacon Shop are correct, product information is subject to change without notice.

The Questacon Shop reserves the right to cancel an order at any time and for any reason.

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