• Our online shop is open, so please keep browsing! However, we are unable to process and post orders until after the ACT COVID-19 lockdown. Unfortunately Click and Collect is not available at this time.
Click and Collect now available Details

Refunds and Returns

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If you purchase a product from the Questacon Shop and the product:

  • is unavailable;
  • is unsafe;
  • is significantly different from the sample or description;
  • has a problem that would have stopped someone from buying the item had they known about it; or
  • doesn’t do what we said it would, or what you asked for and can’t be easily fixed,

you can choose to return the item to Questacon and we will:

  • replace the item(s),
  • exchange the item(s) or
  • refund your payment.

If you choose to return the item to us, we will cover the postage costs associated with doing so. Please return the item in its original condition and packaging. Alternatively, you can choose to keep the item and we will compensate you for any drop in value. If an item can be easily fixed, Questacon may choose to provide a refund, replace the item, or repair the item.

Questacon will also provide a refund or exchange if you change your mind. You must return the item to us in its original condition and packaging. Return postage to Questacon will be at your expense and delivery charges will apply to the replacement items sent back to you.

If you have an item to be returned or refunded, please contact us by email at or phone +61 2 6270 2822. Refunds will only be made to the credit card account that was used for the original purchase.