• Visitor update - COVID-19: In light of current measures to contain the spread of Coronavirus, Questacon is temporarily closed to the public. The Questacon Shop will continue to process and dispatch all online orders. Purchase of entry tickets and Click and Collect are currently unavailable. Additional information related to Questacon Shop Online purchases can be found at the bottom of this page under the Coronavirus Updates link.
Click and Collect now available Details

Refunds and Returns

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If you purchase a product from the Q Shop and the product:

  • is unavailable;
  • is unsafe;
  • is significantly different from the sample or description;
  • has a problem that would have stopped someone from buying the item had they known about it; or
  • doesn’t do what we said it would, or what you asked for and can’t be easily fixed,

you can choose to return the item to Questacon and we will:

  • replace the item(s),
  • exchange the item(s) or
  • refund your payment.

If you choose to return the item to us, we will cover the postage costs associated with doing so. Please return the item in its original condition and packaging. Alternatively, you can choose to keep the item and we will compensate you for any drop in value. If an item can be easily fixed, Questacon may choose to provide a refund, replace the item, or repair the item.

Questacon will also provide a refund if you change your mind. You must return the item to us in its original condition and packaging. Return postage will be at your expense and delivery charges will apply to the replacement items.

If you have an item to be returned or refunded, please contact us by email at or phone +61 2 6270 2822. Refunds will only be made to the credit card account that was used for the original purchase.