Click and Collect now available Details

Delivery Information


Click and Collect

Order online and choose Click and Collect as your delivery option for FREE pick up in store at Questacon, Parkes, ACT.

In Store Collection

When your order is ready for collection, you will receive an ‘Awaiting Collection’ email. This email must be received prior to attending the Questacon Shop to complete collection. You must adhere to the instructions on this email.

If you are not personally available to collect the goods purchased, please contact the Questacon Shop to appoint a representative. The Questacon Shop email is shop@questacon.edu.au.

The representative must supply a copy of the ‘Awaiting Collection’ email along with photo identification at time of collection, and you agree that Questacon Shop will rely on your representative’s instructions as if they were your own. To collect your order please refer to your email which outlines the instore collection instructions.

Click and Collect orders must be collected within seven days from the date you are notified your order is ready for collection. If your order is not collected within the timeframe, Questacon Shop may refund your purchase and allocate the goods to another customer.

If you are unable to collect your goods, you can elect to have them delivered for a $10.00 delivery fee.

Peak Sale Periods

In peak trading periods, Click and Collect timeframes may be delayed due to the processing of high order volumes.

Orders within Australia

Orders are sent by Registered Post service provided by Australia Post. This does not include insurance of any kind. Orders can be sent to residential and business addresses as well as Post Offices boxes within Australia. You can track delivery of your order through the Australia Post website.  

Special delivery items including bulky or heavy items may attract additional charges.

We do our best to process all orders within 48 hours. Please allow up to two weeks for the delivery of your order within Australia once your order has been processed. We cannot guarantee delivery dates.

Fixed Delivery Fee

A fixed Delivery Fee of $A10.00 applies to all online orders. 

This fixed delivery fee does not apply to deliveries to addresses outside of Australia. Last modified on 30 March 2015.

International

We currently do not ship to addresses outside of Australia.

Bestsellers