Click and Collect now available Details

Shipping

COVID-19 Delivery Delays

The Questacon Shop is currently closed to the public.

We are still shipping online orders and have re-introduced drive-through Click and Collect, please click here for more information on Click and Collect.

Australia Post is experiencing delays with the delivery of parcels sent through their service due to the increased demand brought about by COVID-19 restrictions. Once a tracking number is assigned to your order the estimated date of arrival will be displayed through the tracking information, please allow an additional few days for your order to arrive. 

Please see the Australia Post website for more information or please contact us if you have any enquiries.

Last updated: November 2021 

Domestic Shipping

All packages are shipped through Australia Post Registered Post service. Tracking advice will be sent to your email once your order has been dispatched.

All orders are processed Monday to Friday (excluding public holidays). Orders can take up to two business days to process before being dispatched; this may be longer during peak or promotional periods.

Domestic Shipping Costs*

  • $5.00 for all orders under $9.99
  • $10.00 for all orders under $79.99
  • FREE SHIPPING for all orders over $80.00

*Please note that some bulky or heavy items will incur additional shipping costs. Please contact us for more information.

Domestic Shipping Times*

  • Metro Australia can expect delivery within 2 - 5 business days from dispatch
  • Regional Australia can expect delivery within 7 - 14 business days from dispatch

*Shipping times provided are an estimate only and do not include order processing times. We cannot guarantee delivery dates, however if there are any expected delays with your order our customer service team will contact you.

International Shipping

We currently offer international shipping on branded Australian Space Agency merchandise only. 

If you are an international customer and wish to purchase Australian Space Agency merchandise, please contact us for a shipping quote and estimated shipping time.

We hope to be shipping all Questacon merchandise anywhere in the Galaxy soon! 

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